Shipping policy
Shipping Policy
Midnight Carryall
Last updated: November 9, 2026
Thank you for shopping with Midnight Carryall. Every Goth Travel Bag is made to order, which means your bag is produced just for you after you place your order. This policy explains how long production and delivery take, how shipping works, and what to expect from checkout to your doorstep. Please read it carefully before placing your order.
1. Made to Order: Why Shipping Takes Longer
We don’t keep pre-made bags sitting in a warehouse. When you place an order, your Midnight Carryall goes into production specifically for you. That includes the damask-printed body, the deep red interior lining, the front organizer compartment, the drawstring side pockets, the convertible tote/shoulder/backpack straps, and the death’s-head moth emblem.
Making every bag fresh to order lets us put care into each one, but it does mean delivery takes longer than at a typical store. We’d rather tell you up front than surprise you later.
2. Delivery Timeline at a Glance
| Stage | Estimated Time |
|---|---|
| Order confirmation | Immediately after checkout |
| 24-hour cancellation window | First 24 hours after ordering |
| Production (your bag is made) | About 30 days |
| Shipping (in transit to you) | 6 to 12 days |
| Total estimated delivery time | About 36 to 42 days from order date |
Production Time: About 30 Days
Production begins once your order is confirmed. During this period, your bag is made and goes through a final check before it’s packed for shipping. Orders aren’t shipped while they’re still in production. “Processing” on your order status means your bag is still being made.
Shipping Time: 6 to 12 Days
Once your bag is finished, it’s packed and handed to the carrier. Most orders arrive within 6 to 12 days of shipping. Delivery time depends on your location and the carrier.
Please Plan Ahead
If you need your bag for a trip, an event, or a gift deadline, please allow the full 36 to 42 days before you need it. We can’t rush production, offer express production, or guarantee delivery by a specific date.
3. Order Confirmation & Tracking
- Order confirmation: Right after checkout, you’ll get an email confirming your order. If you don’t see it, check your spam or promotions folder.
- Shipping confirmation: When your bag ships, you’ll get a second email with your tracking number and a link to follow your package.
- Tracking updates: Tracking may take 2 to 5 days after the shipping email to start showing movement, because the carrier needs time to scan and process the package. This is normal and doesn’t mean anything is wrong.
If your bag hasn’t shipped within about 30 days of your order, or your tracking hasn’t updated for more than 7 days after it starts moving, contact us at midnightcarryall@outlook.com and we’ll look into it.
4. Shipping Rates
Shipping costs are calculated at checkout based on your location. You’ll see the full shipping cost before you complete your purchase. Any free-shipping promotions running at the time will also show at checkout.
5. Where We Ship
We ship to the countries available at checkout. If your country doesn’t appear as an option, we’re unfortunately not able to ship there at this time.
International Orders: Customs, Duties & Taxes
For orders shipped outside our home country:
- Your package may be subject to import duties, customs fees, or local taxes charged by your country when it arrives.
- These charges are the customer’s responsibility and are not included in the product price or shipping cost.
- We have no control over these fees and can’t predict their amount. Contact your local customs office for more information.
- Customs processing can sometimes add extra time to delivery. These delays are outside our control.
- If a package is refused because of customs fees, or is held or returned because duties weren’t paid, it is not eligible for a refund.
6. Shipping Address
Please double-check your shipping address at checkout, including apartment or unit numbers, ZIP/postal code, and country.
- Address changes: If you spot a mistake, email midnightcarryall@outlook.com as soon as possible with your order number and the corrected address. Since your bag takes about 30 days to produce, there’s usually time to update it before it ships. Once your order has shipped, we can’t change the address.
- Incorrect addresses: We’re not responsible for orders delivered to an incorrect or incomplete address entered at checkout. If a package is returned to us because of an address error, you may need to pay a reshipping fee to have it sent again.
- Undeliverable packages: If the carrier can’t deliver your package and it’s returned to us, we’ll contact you to arrange reshipping at your cost.
7. Shipping Delays
We do everything we can to get your bag to you within the estimated timeframe. However, delays can happen for reasons outside our control, including:
- Holidays and peak shopping seasons (especially November through January)
- Carrier delays, backlogs, or service disruptions
- Severe weather or natural events
- Customs inspections and processing for international orders
- High order volume
As described in our Return & Refund Policy, shipping delays do not qualify an order for cancellation or a refund once the 24-hour cancellation window has passed. If your order is noticeably delayed, reach out and we’ll help track it down.
8. Orders With Multiple Items
If you order more than one bag, your items will usually ship together once they’re all finished. In some cases, items may ship separately, and you’ll get a tracking number for each package.
9. Lost, Stolen, or Damaged Packages
Lost or Stolen Packages
Once a package is marked “delivered” by the carrier, we’re not responsible for lost or stolen packages. If your tracking says delivered but you can’t find it:
- Check around your property, mailbox, porch, building mailroom, and with neighbors.
- Wait 1 to 2 business days, because carriers sometimes mark packages delivered before they actually arrive.
- Contact the carrier directly to open an investigation.
If you still need help, email us and we’ll assist where we can.
Damaged on Arrival
If your bag arrives damaged, email midnightcarryall@outlook.com within 7 days of delivery with your order number and clear photos of the damage, the full bag, and the shipping package. Approved claims receive a replacement bag, which follows the same production and shipping timeline. See our Return & Refund Policy for full details.
10. Contact Us
Questions about your order, tracking, or delivery? We’re here to help.
📧 midnightcarryall@outlook.com
Please include your order number in every email. We aim to respond within 1 to 2 business days.
By placing an order with Midnight Carryall, you acknowledge that your bag is made to order, takes about 30 days to produce and 6 to 12 days to ship (about 36 to 42 days total), and that delivery dates are estimates rather than guarantees.