Refund policy
Return & Refund Policy
Midnight Carryall
Last updated: November 9, 2026
Thank you for choosing Midnight Carryall. Every Goth Travel Bag is made to order just for you. Nothing sits pre-made in a warehouse waiting to ship. Because of that, our return and refund policy works differently from a typical retail store. Please read this policy carefully before placing your order. By completing a purchase with us, you confirm that you have read, understood, and agreed to the terms below.
1. Our Made-to-Order Process
When you place an order, your bag goes into production specifically for you. Each Midnight Carryall bag is put together from scratch, including the damask-printed body, the deep red interior lining, the front organizer compartment, the drawstring side pockets, the convertible straps, and the death’s-head moth emblem.
Since your bag doesn’t exist until you order it, we can’t restock it, resell it, or put it back into inventory once production has started. That’s the main reason behind the policy below.
2. Production & Shipping Timeline
Please plan around the following timeline before ordering:
- Production time: about 30 days. Your bag is made during this period, starting once your order is confirmed.
- Shipping time: 6 to 12 days. Once production is finished, your order ships and usually arrives within 6 to 12 days.
- Total estimated delivery time: about 36 to 42 days from the date you order.
These timeframes are estimates. Holidays, peak seasons, carrier delays, customs processing, weather, and other events outside our control can occasionally make delivery take longer. A delay in production or shipping does not qualify an order for a refund or cancellation once the 24-hour cancellation window has closed.
If you need your bag by a specific date, such as a trip, event, or gift deadline, please take this full timeline into account before you order. We can’t rush production or guarantee delivery by a particular date.
Once your order ships, you’ll receive a tracking number by email so you can follow your package.
3. 24-Hour Cancellation Window: The Only Way to Get a Refund
We understand that sometimes you change your mind. That’s why we offer a 24-hour cancellation window.
- If you change your mind within 24 hours of placing your order, you can cancel for a full refund.
- To cancel, email us at midnightcarryall@outlook.com within 24 hours of placing your order. Include your order number and the full name used at checkout, and tell us you’d like to cancel.
- Your cancellation request must be received within 24 hours of the time your order was placed. We go by the timestamp on your order confirmation and the time your email reaches us.
- Approved refunds go back to your original payment method. Depending on your bank or card provider, it may take 5 to 10 business days for the refund to show on your statement.
After the 24-hour window closes, your order is locked into production and can no longer be canceled or refunded for any reason. This includes but is not limited to:
- Changing your mind about the purchase
- Ordering by mistake or ordering the wrong quantity
- No longer needing the bag
- Finding a different bag elsewhere
- Unhappiness with the production or shipping timeline described above
- Delays caused by carriers, customs, or other events outside our control
4. All Sales Are Final
Once the 24-hour cancellation window has passed, all sales are final. We do not accept returns, and we do not issue refunds on orders after this point.
Because each bag is made specifically for the customer who ordered it, we can’t take back a bag that has already been produced. Please make sure you’re completely sure before completing checkout.
5. No Exchanges, Except for Damaged Items
We do not offer exchanges for any reason, except if your bag arrives damaged.
This means we cannot exchange a bag because of a change in preference, style, size expectations, or personal taste.
If Your Bag Arrives Damaged
If your Midnight Carryall arrives damaged, we’re sorry, and we’ll make it right. To qualify for a replacement:
- Contact us within 7 days of delivery at midnightcarryall@outlook.com. We go by the delivery date shown on your tracking.
- Include your order number and the full name used at checkout.
- Attach clear photos of the damage, including:
- The damaged area(s) of the bag
- The full bag, so we can see its overall condition
- The shipping package and label, showing its condition on arrival
- Do not use, wash, or alter the bag while your claim is being reviewed.
Once we receive your claim, our team will review it and get back to you. If the damage is confirmed, we will send you a replacement bag at no extra cost. Please note that replacement bags are also made to order, so the replacement follows the same production and shipping timeline described in Section 2.
Claims sent more than 7 days after delivery, or claims without photo evidence, may not be eligible for a replacement.
What Doesn’t Count as Damage
The following are not considered damage and do not qualify for an exchange or replacement:
- Normal wear and tear from use after delivery
- Damage caused by misuse, accidents, overloading, improper washing, or improper care
- Small differences in color or shade compared to product photos. Screens show colors differently, and the black damask print and deep red lining may look slightly different in person.
- Small variations in print placement, stitching, or texture that come naturally with made-to-order production
- A natural “new product” smell from the fabric and materials, which goes away with airing out
6. Incorrect Shipping Information
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout.
If you notice a mistake in your address, email us as soon as possible at midnightcarryall@outlook.com. We’ll do our best to update it before your order ships, but we can’t guarantee changes once the order has left production. Orders returned to us because of an incorrect address may require you to pay a reshipping fee.
7. Lost or Stolen Packages
Once your package is marked “delivered” by the carrier, we can’t be held responsible for lost or stolen packages. If your tracking shows delivered but you can’t find your package, we recommend that you:
- Check around your property, mailbox, and with neighbors
- Wait 1 to 2 business days, since carriers sometimes mark packages delivered early
- Contact the shipping carrier directly to open an investigation
If you need help, feel free to reach out and we’ll assist where we can.
8. Chargebacks & Payment Disputes
If you have any problem with your order, please contact us first at midnightcarryall@outlook.com. We’re happy to help, and most issues can be resolved quickly by email.
Opening a chargeback or payment dispute for an order covered by this policy, such as a change of mind after the 24-hour window or a dispute over the stated production timeline, may result in the dispute being contested with your order details, timestamps, and your agreement to this policy at checkout.
9. Contact Us
For cancellations within 24 hours, damage claims, address changes, or any questions about your order, reach us at:
📧 midnightcarryall@outlook.com
Please include your order number in every email so we can help you as quickly as possible. We aim to respond to all messages within 1 to 2 business days.
By placing an order with Midnight Carryall, you acknowledge that your bag is made to order, that the estimated delivery time is about 36 to 42 days, that refunds are only available for cancellations requested within 24 hours of ordering, that all sales are final after that point, and that exchanges are only offered for items that arrive damaged.
What I added to your terms (change them if you want):
- 7-day window and photo proof for damage claims. Without a cutoff, people can report “damage” months later.
- The fix for a damaged bag is a replacement, not a refund. That keeps “no refunds” consistent. The replacement is also made to order, so it follows the same timeline.
- Sections on wrong addresses, lost packages and chargebacks. These cover the disputes you’re most likely to get with a 36 to 42 day wait.